This agreement is between Trees Lawns and Landscapes (Contractor) and the property owner or other responsible party (Client). Client may elect to pre-pay for eligible services annually before March 15th of each year to receive a 5% discount on all prepaid services. See Prepayment Discount section below for details.
Online Booking: Trees Lawns and Landscapes offers an online booking feature (available from October 15th to January 1st) for leaf removal services only. All leaf removal services are billed per person per hour and have a one hour minimum charge unless specified otherwise. Services booked online will be invoiced upon completion and due within 15 days of invoice date. Payments can be made with a credit or debit card in our client hub online, or you may send a check payment to Trees Lawns and Landscapes PO Box 205 Wildwood, MO. 63038. Past due invoices are subject to a $15.00 late fee. See Payment Terms section below for details.
Hourly Services: Some services such as leaf removal may be quoted at an hourly rate. These services are billed per person per hour and have a one hour minimum charge unless specified otherwise.
Scope of Work & Additional Fees: Services listed on the quote assume the property is in a well maintained condition. Most quotes are based on satellite property measurement and no site visit is performed. We are unable to verify the condition of your property when preparing your quote. Service required to restore the property to a well maintained condition is considered beyond the scope of work on the quote and will be performed by the Contractor and billed to the Client. For example, there may be additional charges for 1) mowing of grass taller than eight inches, 2) removal of dead plant debris or fallen limbs 3) excessive dog waste. These are intended as merely examples and are not an all inclusive list. This quote does not include any unforeseen complications, delays or changes. Services performed are expressions of our best professional judgment but are not guarantees unless specifically stated.
Service Delays: Contractor will schedule completion of services according to industry standards. Weather and other factors may result in changes to the work schedule. Clients will be notified of service delays for any reason by text message only. Contractor accepts no liability for damages or inconvenience resulting from service delays.
Renewals & Rate Inflation: For your convenience your scheduled services from the prior season will automatically renew annually on March 1st, unless either party provides verbal or written notice to the other of its intent to terminate as outlined in the Termination section. All rates may be subject to an automatic annual rate increase of up to 5%, effective March 1st of each year, without notice. Prices are subject to additional changes with a 30 day written notice. Selection of less than all proposed items/services may result in rate increases for remaining items.
Termination: Either party may terminate this agreement at any time by written or verbal notice to the other. If Client terminates the agreement the Contractor reserves the right to recover from the Client costs for services provided and already completed. Contractor reserves the right to refuse service at any time for any reason.
Payment Terms: We will bill you on a regular basis, normally each month. New invoices are sent out by email only. Payment is typically due within 15 days of the invoice date and will be indicated accordingly on the invoice. Payments can be made with a credit or debit card in our client hub online, or you may send a check payment to Trees Lawns and Landscapes PO Box 205 Wildwood, MO. 63038. If payment is not received within 15 days of the due date, services may be interrupted and a $15.00 late fee will be applied to the Client's account. Any balance more than 15 days past due may be automatically charged to a credit card on file. Past due accounts in excess of 90 days or more may be transferred to our legal department to begin a collection process. Attorney fees, collection fees, and other reasonable costs may continue to accrue on the Clients account until payment is received. The Contractor will typically apply payments to oldest open invoices first, however, Contractor may apply payments to any open invoice at their discretion.
Returned/NSF Checks or Credit Card Charge Backs: If a Client's payment is returned or charged back (returned) for any reason, the Client will pay an insufficient funds charge of $35.00 (to cover our costs of investigating and processing the matter). Attorney fees, collection fees, and other reasonable costs may continue to accrue until payment is received. Payment can be made by check to Trees Lawns and Landscapes PO Box 205 Wildwood MO. 63038, or online through our client hub by credit card. For the safety of our staff we are unable to accept cash payment. Any credit card information provided to the Contractor will be securely stored by a third party processor. The Contractor meets the Payment Card Industry Data Security Standard and assumes no liability for breaches in security.
Prepayment Discount: Trees Lawns and Landscapes offers an effective 5% discount on qualified recurring services when prepaid by March 15th of each season. When Client chooses to make a pre-payment we will issue the Client a 5% discount for the services prepaid. This discount is only available when the prepayment is made by check to Trees Lawns and Landscapes and sent to PO Box 205 Wildwood MO. 63038 before March 15th of each year. We are unable to accept cash, credit card, or other forms of payment for this discount opportunity. The prepayment will be applied to the Clients account as a deposit balance. Services will be invoiced throughout the service season. The deposit balance will be applied to invoices upon exhaustion of the prepayment. Prepay amounts are prepared based on the anticipated cost of services and how many times these services are performed throughout the season. Contractor offers no guarantee that the total for services performed will equal the pre-paid amount. Additional service visits required that have not been pre-paid may result in a balance due on the Clients account. The Client will be notified of the account balance on regular invoices throughout the service season. There are no discounts offered for other services that are added throughout the service season. At the conclusion of the service season any remaining credit balance will be automatically applied toward future services. The Client may request a refund of any remaining credit after all services have been invoiced for the service season. Upon request, the Contractor will refund the prepayment portion of the remaining credit by check within 30 business days. Your prepayment indicates your acceptance of these terms.
Auto Pay: The Client may choose to enroll in automatic monthly payments with Contractor. The Client will be invoiced on the last day of each month for services provided. Clients' card will be charged on the last day of each month for any services provided during that month. The Contractor reserves the right to charge any past due invoices to your credit card in addition to the automatic monthly payments. Client is responsible for providing updated credit card information in the event that their credit card expires, is compromised, or otherwise is unable to be used. Clients must notify the Contractor at least five days prior to any scheduled payment if they wish to stop automatic monthly payments.
Privacy Policy: Contractor may share your information with 3rd party providers, regulating agencies, and others as necessary to perform the contracted services or additional requested services. Any credit card information provided to the Contractor will be securely stored by a third party processor. The Contractor meets the Payment Card Industry Data Security Standard and assumes no liability for breaches in security.
Changes to Terms: Contractor reserves the right to update these terms and conditions at any time. All changes will be available at www.mowingstlouis.com/terms at least 30 days prior to their effective date. By continuing to use services provided by Contractor you accept updates to these terms and conditions.
Disputes: We look forward to a mutually productive relationship with you. If, however, you become dissatisfied for any reason with the fees charged or the services we have performed, we encourage you to bring that to our attention immediately. In particular we expect you to raise any disagreements about the amount of our fees or the services for which you have been billed within the first 30 days after a bill has been sent to you. We believe that most disputes between Client and Contractor can be resolved by good faith discussion between the parties and we therefore encourage you to bring such matters to our attention as promptly as possible.
Severability: This agreement is severable. If any provisions of this agreement are found to be invalid or unenforceable in whole or in part, all other provisions will nevertheless continue to be valid and enforceable with the invalid or unenforceable parts severed from the remainder of this agreement.
Notice in compliance with 429.012 RSMo.
